Privacy Policy

We collect information you provide directly to us, such as when you book a service, contact us, or create an account. This includes your name, email address, phone number, property address, and service preferences. We also collect usage data through our website and mobile app.

We use your information to provide cleaning services, process payments, communicate with you about your bookings, improve our services, and comply with legal obligations. We may also use your information for marketing purposes with your consent.

We do not sell, trade, or rent your personal information to third parties. We may share your information only with service providers who help us operate our business, or when required by law. Our cleaners receive only the minimum information needed to perform the service.

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Property access codes are encrypted and stored securely.

Service photos and GPS tracking data are used solely for quality assurance and service verification. Photos are stored securely and deleted after the service period unless you request otherwise. Location data helps ensure timely service delivery.

You have the right to access, correct, or delete your personal information. You can opt out of marketing communications at any time. You can control location tracking and analytics preferences through your account settings.

We use cookies and similar technologies to improve our website and services. You can control your cookie preferences and opt out of analytics tracking. We use Google Analytics with privacy-focused settings.

We retain your personal information only as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. Service-related data is typically retained for 3 years.

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data during such transfers.

If you have questions about this privacy policy or our data practices, please contact us at privacy@cleanover.app or +52 322 123 4567. We will respond to your inquiry within 30 days.